Resume for Amit Mitra previewed below. (Please click here to download a copy to your PC.)
SUMMARY (Senior Manager, Methodology, IT & Digital strategy and Business Process Management)
Currently Enterprise Architecture/IT Strategy and Process Improvement Senior Manager in TCS Global Consulting Practice, a 6 billion $ consulting firm. Multiple digital strategy and governance engagements for Financial Services, Publishing, High tech, and Life Sciences Fortune 500 clients. Six Sigma Black Belt.
Saved over $ 10 Million and reduced process cycle times by 70% for client organizations
Former Senior VP of Process Improvement and Enterprise Architecture, former Manager at Big Four Consulting Company, Director of Data Architecture at Verizon and Chief Methodologist/AVP at AIG
Published thought leader and key speaker in technological forums on BPM and driving organizational change.
Author of four books on engineering business agility through application of BPM and ontology to reusable knowledge, and business process patterns
Focus on IT Strategy, Governance, Process Improvement, Methodology, Enterprise Architecture, M&A due diligence, Program/Project office.
Experienced in: Insurance & Financial Services, Telecom, Retail, Manufacturing, Health Care, Information Services, Hospitality, Publishing, Consulting and High Tech industries
SKILLS
IT Strategy / Enterprise Architecture
/ Governance/ Organizational Change Management/Process Improvement / Business Alignment / Program Management/ IT Business Value Measurement & Best Practices/ M&A due diligence
Data & Business Process: Six Sigma Black Belt
/ Business Transformation /Business process improvement/ Business Process Management (BPM)/ Service Oriented Architecture (SOA), business modeling,
IT process
Methodologies: CMMI, ITIL, COBIT, Balanced Business Scorecard, federated data, process and governance models, RUP, RAD, Information Engineering, 4 Front, NIAM, UML SSADM, BPI, OOA and others.
SDLC and Best Practice definition / Systems Integration/Business Case Development
Ontology/Taxonomy, Analysis Patterns, SOA patterns
Management of Global Teams:
Managed globally distributed teams across America, Europe and Asia
ACCOMPLISHMENTS
Practitioner:
· Created and headed a globally distributed Process Improvement and Enterprise Architecture practice with $5M revenues in the first year.
· Initiated a global enterprise data architecture and methodology program across 250 subsidiaries of a Fortune 50 Insurance firm
· Established applications architecture department for a Global Fortune 50 company resulting in 10% decrease in overall IT spend
· Re-engineered IT process for Morgan Stanley, AIG, Great West Life and other Financial Services firms
· Developed e-commerce strategy and business case for a Dow Jones program for enhancing customer loyalty and the firms competitive edge
· Managed transcontinental Digital Strategy programs for Fortune 100 Services, Electronic Products and Life Sciences firms
· Key adviser for Organizational Change Management program to foster agility. Reduced client on-boarding cycle from 1 month to 1 week.
· Managed program to establish SOA governance for Fortune 100 mobile communication firm
· Drove development of enterprise insurance architecture and reusable services across 250 global entities yielding quicker development of underwriting, claims, reinsurance and marketing applications
· Successfully identified technology risks and opportunities for a large health care merger/acquisition
· Managed a successful SOA program to create a reference architecture for a fortune 500 insurance firm
· Advised CIOs of Fortune 100 firms on reengineering IT, developing business transformation frameworks, and leveraging SaaS to enhance business agility
· Developed architecture for consolidating and integrating over 1000 financial and budgeting systems resulting in savings of $10M per year
· Developed Application Life Cycle development and management methodologies that reduced project delivery times and defect densities
· IT process improvement lead: reduced project approval cycle time by 70%
· Program Manager: Established IT best practices and iterative SDLC, PMOs (multiple)
Thought leader:
· Leader of executive round table on the Agile Enterprise at the BPMI process improvement Think Tank, 2006 in Washington DC;
· Invited member of the Editorial Advisory Board of IGI’s Advances in Information Resources Management series
· Invited by the Object Management Group to present new concepts in standardizing business models and processes
· Architected new, profitable service offerings
· Developed ground breaking analysis patterns to accelerate business process improvement, data and service architecture integration
· Enhanced the Balanced Business Scorecard.
CHRONOLOGICAL WORK HISTORY
TCS Global Consulting Practice – Senior Manager Jun 2007 to present
1. Crisis Manager:
Put strategic Service Oriented Architecture and supporting organizational change management program back on track for large insurance client.
2. Innovator:
· Established a globally distributed SOA center of excellence
· Digital strategy programs designed to foster growth for several leading edge firms
· Enterprise architecture to support innovation and Research and Development for a Fortune 50 client
3. Program Manager:
· Developed and managed teams of managers to develop and apply organizational assessment and transformation frameworks, BPM and SOA best practices, governance, business cases and business architecture
· Managed development of a business transformation plan, SOA SDLC, and SOA reference architecture for a global leader in the insurance industry
· Led team of enterprise architects in assessing the architectural maturity and alignment with business objectives for a global leader in the professional services industry.
· Managed transcontinental teams of enterprise architects and organizational change managers in developing a portal strategy and architecture for a Fortune 500 high tech firm.
· Business architect for transformation of a Fortune 500 process management firm
· Engagement Manager for developing SOA governance processes for one of the largest mobile communication services providers
4. Methodologist: Created an integrated Business Transformation Framework that included Business process, Human Resource and IT transformation as well as organizational change management for a $30 billion insurance firm; Planning and program set-up for master data management program for large health care service provider
5. Enterprise Architect: Led a team of senior managers in assessing the global enterprise architecture process of a "Big four" consulting firm, Engagement Manager and Lead Architect for a globally distributed team that developed a Portal Strategy for a Fortune 100 manufacturing firm, Engagement Manager for a globally distributed management team for identifying mission critical IT risks in a telecommunications firm
6. IT Strategist: Engaged in optimizing the IT operating model for a global leader in the insurance industry, developed technology strategy for a Health Care M&A program, Enterprise digital strategy for Fortune 500 life sciences firm
GalaxE Solutions – Senior Vice President for Process Improvement and Business Architecture Jan 2007 to Jun 2007
1. Innovator: Started and developed a new process improvement consulting practice that integrated business and IT strategy alignment and process improvement.
2. IT Strategist: Advised CIO of a Fortune 100 insurance firm on IT transformation to enable agile, IT-as-a Service
3. Program Manager:
· Oversight of various process reengineering initiatives at several clients such as Ford Foundation, TD Ameritrade and others
· Senior advisor to a program for establishing an enterprise wide program management office.
SPRYBIZ LLC (Management Consulting Firm) – Managing Partner Jul 1998 to Jan 2007
1. Methodologist: Advised the CTO of ABP Investments, on optimizing and streamlining the IT process in support of the COBIT framework. Integrated Six Sigma, CMMI and COBIT techniques to create measuring instruments to assess current and future states of IT and develop a change management strategy to run IT like a business, established best practices, Application Life Cycle and iterative SDLC and business cases for IT process improvement.
2. Teacher:
· Visiting faculty member for course on process improvement at the University of Arizona; Adjunct faculty member at the University of Southern California for business process modeling and service oriented architecture. The courses are based on my published work.
· Process Improvement, business modeling, SOA and Web Services training, Use Case and Requirements Analysis training: Several Fortune 500 firms and federal government agencies
3. Innovator:
· Collaborative Consulting: Developed new service offering and framework for federated governance of business processes and IT.
· Headstrong (formerly James Martin and Co.): Managing Consultant - Led Information Management Optimization practice in NY-NJ region focusing on IT governance, strategic planning, quality management, project portfolio and program management. Developed new quality management service offering to increase client IT contribution focused on the business value of IT
· Dow Jones: e-commerce process improvement program for enhancing customer loyalty and the firm’s competitive edge: Managed definition of the program and developed the business case. The program was implemented successfully.
4. IT Strategist:
· Charter Communications: IT strategy and Application Life Cycle Management for CIO
· ABP Investments: revamped IT process for CTO, developed business case for major IT re-engineering initiative
· Marsh & McLennan: data strategy and governance
5. Program Manager:
· Verizon: Started Enterprise Data modeling program, Metrics definition for Business-IT alignment, enhanced and used the Balanced Business scorecard.
· M&M Mars: Streamlined CRM processes to align with business objectives, saving the firm $1 million in IT costs alone.
· Cendant: Re-engineering IT department.
· Depository Trust: IT process improvement with CMM, Metrics for Business-IT alignment with balanced business scorecard approach.
· Finlay’s Fine Jewelry: Rectification of an out-of-control enterprise wide systems refurbishment program with a budget of $36 million
KPMG CONSULTING (BearingPoint) Manager, Systems Architecture & e-Commerce May 1997 – July 1998
Responsible for revenue growth, practice development and delivery with a focus on systems architecture and e-commerce
INDEPENDENT CONSULTANT Feb 1996 – May 1997
Business process improvement, IT methodology and metrics development for world class business organizations. Typical client engagements include:
o Methodologist: Morgan Stanley: developed Application Life Cycle Management methodology to facilitate both business agility and quality in a dynamic operating environment
o Business Process Engineering for M&M Mars: assessed and re-engineered CRM business processes, improving alignment with business objectives - saving $250K annually
Verizon (NYNEX): Director of architecture Nov 1994 – Jan 1996
Coordinated and orchestrated enterprise-architecture and process improvement programs across the entire IT organization of 2000 professionals
AIG Assistant Vice President Aug 1992 – Oct 1994
Responsible for planning the applications architecture department for domestic and global business across 250 worldwide subsidiaries
NYNEX (AGS): Manager, Information Systems Planning Mar 1986 – July 1992
Developed IS Planning practice and worked with clients in various verticals such as Telecom, Pharmaceuticals, Financial Services, Manufacturing, Government and Publishing.
AUTHOR
1. Agile Systems with Reusable Patterns of business Knowledge (Artech House Publishers, 2006)
2. Creating Agile Business Systems with Reusable Knowledge (Cambridge University Press, 2007)
3. Knowledge Reuse and Agile Processes, Catalysts for Innovation (IGI publishers, 2008)
4. Leveraging Knowledge Reuse and Systems Agility in the Outsourcing Era (Journal of Information Technology Research, 2008)
FACULTY
Wharton Business School and U-Penn Engineering School: Invited speaker at the Executive Masters Technology Management (EMTM) program.
University of Arizona: Visiting Faculty Member invited to teach a new course on Knowledge Management, requirements analysis and Process Improvement based on my work on unifying knowledge, business process and Service Oriented Architecture
University of Southern California (UCSD): Adjunct Faculty Member invited to teach business process modeling and SOA at the Rady School of Management
INVITED SPEAKER
· Project World & World Congress for Business Analysts, Orlando, FL – Building business agility and adaptive processes in extended enterprises with the semantics and ontology of reusable knowledge (2010)
· UCSD AESE program –Service identification and the semantics of reusable knowledge (2008)
· IIR Enterprise Architecture Conference – Beyond SOA, accelerating innovation with Knowledge Reuse (2007)
· Wharton Business School EMTM Program – Knowledge reuse-Catalyst for innovation (2007)
· Architecting Beyond SOA: Agile Systems Development With Re-Usable Business Knowledge Patterns at the Object Symposium 2006
· Chaired executive round table on business agility at BPMI Think tank 2006
· Addressed OMG Steering committee in Burlingham, CA on model of knowledge for integrating Business Rules, Ontology & reasoning, and Business Process (2005)
· CSI CIO Summit 2004: Keynote Speaker – "The Agile Enterprise of the 21st Century"
· Computer Sciences (CSC) Business Process Management Round Table, New York, 2003
· DAMA, North East Chapter seminar with Ivar Jacobsen: "Business Rules & Objects – Their Convergence in the Real World" , 2000
· DAMA, New York Chapter: "From Entities to Objects" , 1995
· DAMA, New York Chapter: "Representing Business Behavior in a Repository", 1994
· Technology Transfer Institute: "A Real World Business Object Architecture", 1995
· Global Business Research: " Beyond the Data Warehouse - Objects and Client Servers in the real world", New York, 1995
· Several overseas speaking engagements on business reengineering and business-IT alignment including a CIO workshop on building an effective IT strategy, and optimizing the business value contribution of IT investments (2009)
TOOLS
Microsoft office (PowerPoint, Word, Excel, Access, Outlook), Visio, Microsoft Project and other project management tools, Provision, and other CASE and CAPE tools.
EDUCATION
Indian Institute of Technology, Kanpur Bachelor of Technology
Villanova University, PA Six Sigma Black Belt Certification